Privacy Policy
Last Updated: February 10, 2026
Your Privacy Matters to Us
Balkan Women Dating ("we," "us," or "our") is committed to protecting the privacy and security of every member on our platform. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website at www.viegarewards.us and related services. By creating an account or using our platform, you agree to the practices described in this policy. We encourage you to read this document carefully so you understand your rights and our obligations regarding your data.
1. Information We Collect
1.1 Personal Information You Provide
When you register for an account, complete your profile, or interact with our platform, we may collect the following:
- Account details: Full name, email address, date of birth, gender, and password
- Profile information: Photos, physical description, interests, relationship goals, and personal biography
- Communication data: Messages sent through our platform, chat history, and customer support correspondence
- Payment information: Billing address and payment method details (processed securely through third-party payment processors - we do not store full card numbers)
- Verification data: Government-issued ID images submitted during profile verification, used solely for identity confirmation
1.2 Information Collected Automatically
When you access our platform, certain data is collected automatically through cookies and similar technologies:
- Device information: Browser type, operating system, device model, and screen resolution
- Usage data: Pages visited, features used, time spent on the platform, and interaction patterns
- Location data: Approximate geographic location based on IP address (we do not collect precise GPS data without your consent)
- Log data: IP address, access timestamps, referring URLs, and error logs
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide our services: Create and manage your account, display your profile to potential matches, and facilitate communication between members
- Improve matching quality: Analyze preferences and behavior to suggest compatible profiles from Balkan countries including Serbia, Croatia, Bosnia, Albania, Slovenia, North Macedonia, and Montenegro
- Ensure safety and security: Detect and prevent fraud, spam, abuse, and unauthorized access through our anti-scam monitoring systems
- Process payments: Handle subscription billing, refund requests, and payment verification
- Communicate with you: Send service-related notifications, account updates, and promotional content (with your consent)
- Legal compliance: Meet our legal obligations, respond to law enforcement requests, and enforce our Terms and Conditions
- Platform improvement: Analyze aggregated, anonymized usage data to improve features, performance, and user experience
3. Data Protection & Security Measures
We take the security of your personal data seriously and implement industry-standard measures to protect it from unauthorized access, alteration, disclosure, or destruction.
| Security Measure | Description |
|---|---|
| SSL/TLS Encryption | All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS protocols |
| Data Encryption at Rest | Sensitive personal data stored on our servers is encrypted using AES-256 encryption |
| Access Controls | Employee access to user data is restricted on a need-to-know basis with multi-factor authentication |
| Regular Security Audits | Independent third-party security assessments are conducted quarterly to identify and address vulnerabilities |
| Fraud Monitoring | Automated and manual review systems monitor for suspicious activity and potential scams around the clock |
While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords and to report any suspicious activity to our support team immediately.
4. Cookie Usage
Our platform uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit our website. We use essential cookies required for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. For a detailed breakdown of the specific cookies we use and how to manage your preferences, please visit our Cookie Policy page.
5. Third-Party Sharing Policy
We do not sell your personal information to third parties. We may share your data only under the following limited circumstances:
- Service providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, email delivery, cloud hosting, and analytics - bound by contractual confidentiality obligations
- Legal requirements: When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of our users or the public
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity with equivalent privacy protections
- With your consent: We may share information with third parties when you have given explicit permission to do so
All third-party partners are carefully vetted and required to maintain security standards consistent with this Privacy Policy.
6. Your Rights & Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information in your profile or account
- Deletion: Request deletion of your account and associated personal data, subject to legal retention requirements
- Opt-out: Unsubscribe from marketing communications at any time using the link in our emails or through your account settings
- Data portability: Request your data in a commonly used, machine-readable format
- Restrict processing: Request that we limit how we use your data under certain circumstances
6.1 California Privacy Rights (CCPA Compliance)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know: You may request details about the categories and specific pieces of personal information we have collected about you in the past 12 months
- Right to delete: You may request deletion of your personal information, with certain exceptions permitted by law
- Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights - you will receive equal service and pricing
- Right to opt-out of sale: We do not sell personal information. If this practice changes, we will provide a clear "Do Not Sell My Personal Information" option
To exercise any of these rights, contact us using the details in Section 8 below. We will respond to verified requests within 45 days as required by law.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Below is an overview of our standard retention periods:
| Data Type | Retention Period |
|---|---|
| Active account data | Retained while your account is active |
| Deleted account data | Removed within 30 days of account deletion request |
| Payment records | 7 years (legal and tax compliance) |
| Communication logs | 90 days after account deletion |
| Verification documents | Deleted within 30 days after successful verification |
| Server logs | 90 days |
Anonymized and aggregated data that cannot identify you individually may be retained indefinitely for statistical and analytical purposes.
8. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our Privacy Team:
- Email: [email protected]
- Mailing Address: Balkan Women Dating, Privacy Department, 1200 Market Street, Suite 400, San Francisco, CA 94103, United States
We aim to respond to all privacy inquiries within 5 business days. For CCPA-related requests, we will respond within the legally mandated 45-day period.
This Privacy Policy may be updated periodically. We will notify registered members of material changes via email and post the updated policy on this page with a revised "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.